Terms & Conditions
Last Updated: 17 April 2025
Welcome to 8 Yolks Success (ABN: 19 632 872 318). By using our website (www.8yolks.com), placing orders, or dining at our café, you agree to these Terms & Conditions.
1. Orders & Reservations
• Online Orders: Payment is processed securely via third-party providers (e.g., Square). You will receive an order confirmation via email.
• Reservations: Subject to availability. We reserve the right to cancel or modify bookings due to unforeseen circumstances (e.g., capacity limits).
• Accuracy: Ensure all order/reservation details (e.g., allergies, pickup time) are correct. We are not liable for errors made by customers.
2. Pricing & Payments
• Prices are in AUD and inclusive of GST (where applicable).
• We reserve the right to adjust prices due to market changes (e.g., ingredient costs).
• Discounts/promotions cannot be combined unless stated.
3. Loyalty Program (Square)
• Rewards are non-transferable and may expire (see program terms).
• We may modify or terminate the program with 30 days’ notice.
4. Cancellations & Refunds
See our Refund/Return Policy below.
5. Liability
• We are not liable for:
o Allergic reactions (customers must disclose allergies).
o Lost/stolen items in the café.
o Third-party delivery delays (e.g., Uber Eats).
6. Website Use
• Do not misuse our website (e.g., hacking, spam).
• Content (e.g., menu images) is owned by us and cannot be reused without permission.
7. Governing Law
These terms are governed by the laws of Western Australia.
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Refund & Return Policy
Last Updated: 17 April 2025
1. Food & Beverages
• Quality Issues: If your order is incorrect or unsatisfactory, contact us within 24 hours at info@8yolks.com or 08 6188 8178 for a replacement or refund.
• Allergies: Notify staff before ordering. No refunds for allergic reactions due to undisclosed allergies.
2. Online Orders
• Cancellations: Request before preparation begins (typically within 15 minutes of ordering).
• Delivery Issues: Contact the third-party provider (e.g., Menulog) directly.
3. Gift Cards & Loyalty Points
• Gift Cards: Non-refundable, valid for 3 years (as per ACL).
• Square Loyalty Points: Non-refundable; expires per program terms.
4. Process for Refunds
• In-Café: Speak to a manager for immediate resolution.
• Online: Email info@8yolks.com with your order details. Refunds processed within 5 business days.
5. Australian Consumer Law (ACL)
Under the ACL, you are entitled to:
• A repair, replacement, or refund for major faults (e.g., spoiled food).
• Compensation for foreseeable losses caused by us.
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Contact Us
For questions about these policies:
Email: info@8yolks.com
Phone: 08 6188 8178
Address: U9, 660 Beeliar Drive, Success WA 6164
